Question 1

How do I join?

Burlington · Accepted Answer

The Burlington Loyalty Program is only open to U.S. residents, including Puerto Rico, with a valid email address and phone number. You must be 13 years of age or older to participate in the Program. There is no fee to join or maintain membership in the program. Burlington reserves the right in its sole discretion to accept, deny, suspend or discontinue any Membership for the Program. You may sign up for the Program at any participating Burlington store ("Participating Location") by providing your name, a valid email address and phone number.

Members are responsible for maintaining accurate and updated personal information with Burlington which can be done in any Participating Location. Burlington is not responsible for Benefits that are not received as a result of loss or if you don't maintain accurate personal information with us and such Benefits will not be reissued.

Each Member is permitted one Burlington Loyalty Program membership only. Membership is not transferable and may only be used by an individual Member for the Member's personal benefit. Burlington may request proper identification with regard to Program transactions. Other exclusions may apply.

Employees of Burlington, subsidiaries and affiliated companies (collectively, "Affiliates"), and their immediate families, and others who are eligible for employee-based discounts, or members of any corporate or wholesale account of Burlington (or its Affiliates) are eligible for Membership in the Program and Program Benefits may be applied towards transactions by such individuals or entities.

Question 2

What are the benefits?

Burlington · Accepted Answer

When you join the Burlington Loyalty Program, you will automatically be eligible for the following benefits (collectively referred to as "Benefits"):

Extended Returns: Extended returns are only available at select stores, see associate for details. Returns will be accepted within 45 days of purchase. All returns are subject to a third party verification process and system approval. Burlington reserves the right to limit or refuse any refund. For full return information, see store associate or burlington.com/helpcenter/return-policy/

Early Notification: Early Notification of New Arrivals and Markdowns will be provided via email updates from Burlington.

E-receipts: You may elect to receive an e-receipt or a printed copy on any sale or return transaction in Participating Locations. E-receipts are not available on completed Layaways. On your first transaction as a Member you will automatically receive both a printed receipt and an e-receipt. May not be available at all locations.

Layaway Bonus: Completed layaway transactions by Members are eligible to receive a $5.00 bonus merchandise credit for use towards a future in-store merchandise purchase, excluding gift cards, service fees and taxes. Exclusions apply see receipt for details. If you use your Burlington Credit Card for a Layaway purchase, credit card rates and fees will apply. See your Burlington Credit Card Agreement for details. This benefit will only be available at select stores. Employees excluded.

Question 3

How are you keeping my information private?

Burlington · Accepted Answer

Members who enroll in the Burlington Loyalty Program agree to receive Program specific marketing, as well as other promotional emails and marketing from Burlington. We will also communicate with you regarding your Program status and transactions.

In order to receive the full Program benefits you must remain opted-in to our general marketing and Program marketing communications and our Program-specific marketing communications via e-mail at all times.

To stop receiving promotional emails from Burlington, you may use the unsubscribe option in any such email. To opt out of all marketing communications, please call customer service. By unsubscribing, you are only opting out of marketing communications.

Among other things, the information we collect will be used to help us provide a more personalized shopping experience. Any personal information provided to the Burlington Loyalty Program will be governed by the privacy policy posted at Burlington.com.

Question 4

Can I cancel at any time?

Burlington · Accepted Answer

To cancel your Membership, please call our Customer Service department at 855-355-2875, Monday through Friday 9:00am to 6:00pm EST. Please note, all Benefits and offers shall be forfeited at such time. It may take from 4 to 6 weeks before you stop receiving Program communications; however you are not eligible to redeem any offers you receive after your Membership is cancelled; in the event you receive any Program Benefits after you cancel your Membership, such Benefits are subject to this Agreement. Terms and conditions of this Agreement that by their nature survive the termination of your Membership, shall survive in perpetuity.

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Loyalty Program FAQs

How do I join?

What are the benefits?

How are you keeping my information private?

Can I cancel at any time?

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